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Client Information

Your First Physiotherapy or Exercise Physiology Visit

On your first visit your physiotherapist or exercise physiologist will:

  • take a full history of your current problems as well as gathering information about any past injuries, pain or surgery
  • perform a thorough assessment to determine your diagnosis
  • explain your injury using models, pictures and sometimes video animations to ensure you have a thorough understanding of your injury. Whenever possible we also provide you with an information sheet to take home with you.
  • establish your initial treatment goals to ensure we are focusing on what really matters to you
  • for physiotherapy sessions, treatment will begin to relieve your pain. This involves a mix of hands-on techniques and specific exercise, and may also include taping, dry needling or ice/heat.
  • provide advice as to what you should and shouldn’t do, as well as giving you strategies and exercises to begin at home
  • if you need an x-ray, scan or a specialist review your therapist will discuss this with you in detail and help you to arrange it as quickly and conveniently as possible.

For your first appointment, please arrive 10 minutes early in order to fill out your client information sheet and some relevant medical history questions. Generally your first physiotherapy session will take approximately 45 minutes, or an hour for exercise physiology.

You do not need a doctor’s referral to see our physiotherapists or exercise physiologists

No doctor’s referral is required for any of our private services at Central Performance. However, if you have already seen your doctor and have a written referral, or if you already have any x-rays or other scan results, please bring these along to your first appointment.

On-the-spot health fund rebates

All of our therapists are fully accredited with all health funds, and for your convenience we provide on-the-spot health fund claims through the HICAPS system. If you are in a private health fund please bring your card along with you. Please check with your fund to see what services your level of cover includes.

The only time you will need a referral from your doctor is if you are being treated through Workers’ Compensation, Enhanced Primary Care, Department of Veterans’ Affairs (DVA) or Compulsory Third Party Insurance after a car accident. In these instances, please bring your GP referral as well as the insurance details or your DVA card.